I'm Charlie! 👋

B2B Account Manager

Commercial growth, retail partnerships, and technical product expertise, with a soft spot for building things on the side.

Get in Touch Learn More
Charlie's profile image
Carousel image 1
Carousel image 2
Carousel image 3
Carousel image 4
Carousel image 5

About Me

Hello! I'm Charlie, a commercially focused B2B Account Manager at Quooker UK since 2019. I look after a regional portfolio of around 220 independent kitchen retailers, previously up to 350, helping partners grow through consultative sales, product training, and practical support.

I progressed into account management from a service engineering background, so I bring technical product knowledge into every conversation. Outside of work, I'm passionate about iOS app development, and I've created consumer apps from concept through to the App Store. You can find them at studio93.cc.

When I'm not working or coding, you'll find me on the football pitch playing for my local team, or spending time with my wife, family, and friends. We're expecting our first little one in August, and I'm ambitious and driven to provide the best I can for those around me, always ready to take on new challenges.

B2B Account Manager at Quooker UK (2019 – Present)
Technical product background from field service
Independent iOS app development

Experience

09/2019 – Present United Kingdom, Channel Islands & Isle of Man

Account Manager

Quooker UK

Manage and develop a regional portfolio of approximately 220 B2B accounts, having previously managed up to 350 independent kitchen retailers.

  • Secured sole supplier commitment from more than 98% of managed accounts through Quooker's Partnership Programme.
  • Contributed during a period of significant company growth, including the doubling of UK unit sales between 2019 and 2022.
  • Develop account growth plans through client meetings, product training, showroom development, events and commercial support.
  • Independently manage priorities, travel and visit planning across a geographically broad territory.
09/2017 – 09/2019 London & South East

Service Engineer

Quooker UK

Self-employed service and installations engineer contracted to Quooker UK, installing, servicing and maintaining systems across London and the South East.

  • Diagnosed and resolved technical faults in customers' homes and retail showrooms.
  • Delivered product guidance and care training to customers and retail partners.
  • Built the technical knowledge that supported progression into account management.
2012 – 2017

Earlier roles

Lettings Negotiator at Martyn Gerrard Estate Agents (North London), plus earlier hospitality and retail experience, building negotiation, communication and relationship-management skills along the way.

Skills

Commercial strengths shaped by years in the field, on the road, and with retail partners.

Projects

Alongside account management, I design and develop consumer iOS apps, taking projects from concept through user experience, development, testing and release via the App Store and TestFlight. It's a way of practising product thinking, creative problem-solving and continuous learning.

To see what I've been building, head over to studio93.cc.

Explore apps at studio93.cc

Get in Touch

Have a question, an opportunity, or want a copy of my CV? Reach out through any of the channels below. I'd love to hear from you.

Phone

+44 7753 344157

Email

me@charliecourtenay.co.uk

Location

Essex, United Kingdom